§ 1. Preliminary provisions
1. Discounts for individuals distinguished in the field of blood donation, bone marrow, hematopoietic stem cells, regenerating cells and tissues, organs, and other forms of transplantation, hereinafter referred to as Discounts, are granted by Healthcare & Hospitality Providers Sp. z o.o., registered in the National Court Register maintained by the District Court in Bielsko-Biała, 8th Commercial Division of the National Court Register under the number KRS 0000980182, NIP 5482745007, REGON 522533637 (hereinafter referred to as the “Organizer”).
2. Discounts on all commercial stays with treatments (excluding the RAZEM Sanatorium Stay) at Uzdrowisko Ustroń apply when booking directly at the facility, by phone, or by e-mail. They do not cover reservations through intermediary portals. They cannot be combined with other promotions and do not apply to additional treatments.
3. Discounts on all Pelo brand products are valid in stationary sales points within the Uzdrowisko Ustroń area. The discount cannot be combined with other Discounts.
4. These Terms and Conditions define the rules for using the Discounts.
5. By using the Discounts, the Client declares that they have read and accept in full the provisions of these Terms and Conditions.
6. All natural persons over the age of 18 who have full legal capacity and legal entities may use the Discount (hereinafter referred to as “Participants” or “Clients”).
§ 2. Participation conditions in the promotion
1. Discounts are valid from 13.12.2024 until further notice.
2. Every Client using the Discounts is obliged to complete the service during the validity of the Discounts.
3. A Client who uses the Discount will receive a discount related to the badges they hold.
- Holders of the honorary badge “Distinguished Honorary Blood Donor” and the badge “Transplant Donor” will receive a 10% discount on all commercial stays at Uzdrowisko Ustroń (the discount cannot be combined with other discounts or promotions and does not apply to additional treatments; applies to direct bookings at the facility, by phone, or e-mail; does not cover reservations through intermediary portals) and a 35% discount on all Pelo brand products at stationary sales points within the Uzdrowisko Ustroń area (the discount cannot be combined with other Discounts).
- Holders of the badge “Honorary Blood Donor – Distinguished for National Health” and the badge “Distinguished Transplant Donor” will receive a 15% discount on all commercial stays at Uzdrowisko Ustroń (the discount cannot be combined with other discounts or promotions and does not apply to additional treatments; applies to direct bookings at the facility, by phone, or e-mail; does not cover reservations through intermediary portals) and a 35% discount on all Pelo brand products at stationary sales points within the Uzdrowisko Ustroń area (the discount cannot be combined with other Discounts).
4. To use the Discount, the Client is obliged to inform the person accepting the reservation and/or selling Pelo cosmetics of the badge held and present the badge (in the case of telephone or e-mail bookings, please present the badge upon check-in).
5. Discounts have no purchase limits, i.e., one Client can use the Discounts repeatedly, each time meeting the Discount conditions specified in these Terms and Conditions.
6. Discounts apply to all forms of payment.
§ 3. Personal data of Promotion Participants
1. The personal data administrator of the Participants is the Organizer. The Organizer informs that personal data of Participants using the Promotion on the terms described in these Terms and Conditions will be processed in accordance with applicable law, particularly Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the free movement of such data and repealing Directive 95/46/EC, and the Act of 10 May 2018 on personal data protection.
2. Data will be processed solely to confirm fulfillment of the Promotion participation conditions and its implementation or to consider any complaints or for direct marketing purposes of the Organizer’s own products. All personal data of Promotion Participants filing complaints or claims will be stored and secured by the Data Administrator in accordance with the principles set out in the Personal Data Protection Act. Providing data is voluntary (however, failure to provide data will prevent complaint processing), and Participants have the right at any time to access, correct, update, supplement, or delete their personal data under the conditions specified in the Personal Data Protection Act.
§ 4. Final provisions
1. The promotion Terms and Conditions are available on the websites of Uzdrowisko Ustroń (uzdrowisko-ustron.pl) and Pelokosmetyki (pelokosmetyki.pl). The Organizer reserves the right to change the Terms and Conditions in the event of an important reason understood as:
- changes in laws regulating the principles and organization of the Discounts affecting mutual rights and obligations of the Organizer and Participants;
- setting the end date of the Discounts;
- changes in the way Discounts are honored caused by technical or technological reasons.
2. In case of changes to the Terms and Conditions, the Organizer will provide the consolidated text of the Terms and Conditions by publishing it on the aforementioned websites. Changes to the Terms and Conditions will not affect orders placed using the Discounts before the change.
3. - Complaints regarding services, in the case of a stay at Uzdrowisko Ustroń within the Client’s use of the discount for the stay at Uzdrowisko Ustroń, should be submitted:
a) in writing to the e-mail address: sekretariat@uzdrowisko-ustron.pl,
b) in writing to the address: Healthcare & Hospitality Providers sp. z o.o. ul. Sanatoryjna 1, 43-450 Ustroń.
The complaint form should include: name and surname, correspondence address, e-mail address, phone number, indication of the reason for the complaint, date of occurrence, and signature if the complaint is submitted by mail.
The response to the complaint will be made within 14 days from the date of receipt. The complaint review will be sent by e-mail or post, depending on the method of complaint submission.
- The rules for handling complaints regarding defects of Pelo brand products purchased using the discount in stationary sales points at Uzdrowisko Ustroń are specified on the website: https://pelokosmetyki.pl/zwroty-i-reklamacje.
4. For all matters not regulated in these Terms and Conditions, the provisions of the Organizer’s regulations and generally applicable law shall apply.
5. These Terms and Conditions come into force on 13.12.2024 and are valid until further notice.
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